Frequently asked questions

Is it free?

Yes. Every service we provide is 100% free. Our work is funded entirely by generous partners.

Do you bill families?

No. We never bill families or accept payment from patients.

When can I call?

Any hour of any day. Our medical line is open all 24 hours of every day, and no matter what hour of what day, there's an on-call operator ready to pick up the phone and act.

What do you help with?

Medical advocacy, clinical navigation, referrals to leading specialists, medical research and case review, care coordination, second opinions, hospital and treatment guidance, complex case management, family support and guidance, and global medical network access — across 19 medical divisions.

Are you a hospital or a health care provider?

No. Lev Medical is an organization that provides support and guidance in navigating health care challenges. Lev Medical is not a health care provider and does not provide medical advice, diagnosis, or treatment, and no physician-patient relationship is created between you and Lev Medical.

Call 718.451.3800 Or send us your details