Is it free?
Yes. Every service we provide is 100% free. Our work is funded entirely by generous partners.
Do you bill families?
No. We never bill families or accept payment from patients.
When can I call?
Any hour of any day. Our medical line is open all 24 hours of every day, and no matter what hour of what day, there's an on-call operator ready to pick up the phone and act.
What do you help with?
Medical advocacy, clinical navigation, referrals to leading specialists, medical research and case review, care coordination, second opinions, hospital and treatment guidance, complex case management, family support and guidance, and global medical network access — across 19 medical divisions.
Are you a hospital or a health care provider?
No. Lev Medical is an organization that provides support and guidance in navigating health care challenges. Lev Medical is not a health care provider and does not provide medical advice, diagnosis, or treatment, and no physician-patient relationship is created between you and Lev Medical.
Can Lev Medical help me find a specialist?
Yes. Finding the right specialist is one of the main things we do, across all 19 of our medical divisions. And we stay with you after the referral.
Do you help with insurance denials and appeals?
Yes. If insurance has said no to care your family needs, we help you fight it, from the denial letter through the appeal. We can also help with prior authorizations. Like everything we do, it's free. More on our insurance appeals page.
Can you help with a second opinion?
Yes. When a diagnosis is rare or complicated, or you're not sure what comes next, we'll help you arrange a second opinion with a doctor who knows that kind of case.
How do hospital case managers refer a patient?
Just call 718.451.3800, any hour, and an on-call operator will pick up. With the family's permission, tell us the diagnosis (or what the doctors suspect), what's holding things up, and how to reach them. We'll take it from there, and the family is never billed. If you can't call right now, send your name and number through our contact form and we'll call you back for the details. You'll find more on our referral page.
What happens after I call Lev Medical?
One of our on-call operators picks up. Tell us what's going on, and we take the case from there. We stay with you and keep pushing, one step at a time. You can call us back at 718.451.3800 any hour, and you'll never get a bill from us.
Where is Lev Medical located?
We're based at 3611 14th Ave, Suite 347, Brooklyn, NY 11218. You can call us at 718.451.3800 any hour, or email Info@levmedical.org.
